LAFCPUG: Troubleshooting FAQs
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How do I trash my preferences?
Q. How do I trash my preferences?
Follow the instructions here: How to trash my Preferences
From Nick Meyers:
Both of these offer support for multiple users:
Mulituser Pro is from the folks who brought you "FCP Attic"
And FCP Manager seems to be a new kid on the block.
Another good preference trasher application is FCP Attic
Another good tool is Preference Manager from Digital Rebellion.
Another nice tool is Pro App Reset from InstructorAssets
FCP won't launch
Everytime I try to launch it begins but then quits in the middle
- A. Trash your preferences and try again.
- B. Un-hook all external USB and FW devices and try again.
- C. Your project is so big, you need more Ram.
- D. Your Hard Drives are more than 90% full
- E. Create a new user account on your Mac and log in as that user and try again.
- F. Try launching FCP from the program icon rather than the project file
Serial number issues
Q. I'm having problems with my serial number. How do I delete the original so I can re-enter my serial number in FCP?
In your main drive, go to Library > Application Support >ProApps and drag the 'Final Cut Studio System ID' file to the trash. Empty the trash.
Then relaunch FCP and you should be prompted to re-enter your serial number.
I'm getting dropped frame warnings.
Q. I'm getting dropped frame warnings. What can I do to make it stop?
The reasons for dropped frames are many and varied. It could be something simple and easy to fix, such as an incorrectly set canvas size, or it could be expensive and difficult, such as having your media stored on a drive that is too slow for the type of work you are doing, requiring you to buy different equipment and transfer all your media to that.
A good places to start the hunt for your cause of dropped frames is the Apple Support site article 'Final Cut Pro: Dropped Frames Causes and Solutions'
How do I reinstall/uninstall FCP?
Q. How do I reinstall FCP?
From the Apple Support site 'Troubleshooting Basics' article , which can be found here: Troubleshooting Basics
To [reinstall FCP] you need to remove the application and its receipts, then install Final Cut Pro and use Software Update to install additional updates. You don't have to remove everything that was installed with Final Cut Pro. Follow the steps below to completely reinstall a fresh copy of Final Cut Pro. Note: Make sure that you have your installation discs and serial number handy before starting this.
- 1. Open the Applications folder.
- 2. Drag the Final Cut Pro application to the Trash.
- 3. Go to /Library/Receipts.
- 4. In the Receipts folder, select the "FinalCutPro.pkg" file.
- 5. Choose View > as List to view the contents in a list.
- 6. Click the Date Modified column header so you can easily see all of the receipts that were installed at the same time as Final Cut Pro.
- 7. Drag the FinalCutPro.pkg receipt to the Trash, as well as any other items that have the same modification date within 3 minutes of the FinalCutPro.pkg's modification date.
- 8. Click the Name column header to sort the list alphabetically.
- 9. Drag any other receipts whose names begin with "Final Cut Pro" to the Trash.
- 10. Insert your Final Cut Pro installation disc and install Final Cut Pro.
- 11. When finished, use Software Update (under the Apple menu) to update your software to the latest version.
Also
Digital Rebellion has a FREE FCS Uninstaller called FCS Remover which removes everything except your projects, render files, captured footage Third-party plugins
Find it here: FCS Remover
FCP can't see my camera/deck after upgrade
Q. FCP can't see my camera/deck. It used to work fine, but now I can't capture.
A. This sometimes happens when you have upgraded to Tiger (OS 10.4) and/or QuickTime 7 and FCP 5.1. To get it working again, you need to remove your old QuickTime receipts. Step by step instructions on how to do this can be found here :
Final Cut Pro: Restoring a DV device connection in QuickTime 7
Other things that it could be:
- Dust in the firewire connections -> Quit FCP, make sure all the connections are free of dust, replace the cables and try again.
- Broken firewire cable -> Try using another firewire cable.
- Fried Firewire card -> Try connecting another device, such as an external firewire drive to test whether the firewire is working.
- Incorrect patching -> For testing purposes, remove all external devices connected to your computer except the keyboard, mouse and deck/camera. If you can capture with all external devices removed, check that the connection *pathways of your devices (such as hubs) are correct.
- Momentary tantrum -> Shut down the computer, wait ten seconds and then try again.
I'm not getting any picture on my external monitor
Q. I'm not getting any picture on my external monitor.
A. Make sure that your View > External Video is set to ‘All Frames’. Also, try clicking Apple-F12, which toggles the external video on and off.
Other things that it could be:
- Make sure that all cables are connected securely and are not damaged.
- Make sure that all external devices are connected and turned on before you open FCP.
- Check that you haven’t left the Log and Capture window open.
- It could be that you have zoomed in on your canvas or viewer. To fix this, go to the small button at the top middle of your canvas and viewer that has a percentage number in it. Click on this to change it to 'fit to view' or smaller. *
- Sometimes using View > Refresh A/V Devices can also help.
