LAFCPUG:AppleCare Docs

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That is if the answer you are looking for is in one of these docs.  
That is if the answer you are looking for is in one of these docs.  
We will continue to add to this list as Apple adds to the list.  
We will continue to add to this list as Apple adds to the list.  
-
As of this writing the list covers FCP 5.0 to 6x only.  
+
As of this writing the list covers FCP 5.0 to FCP 7x only.  
'''[http://www.apple.com/support/finalcutpro/  Final Cut Pro Support]'''   
'''[http://www.apple.com/support/finalcutpro/  Final Cut Pro Support]'''   
   
   
-
Find Apple Final Cut Studio QT Video Tutorials '''[http://www.apple.com/finalcutstudio/tutorials/ HERE]'''  <br><br>
+
Find Apple Final Cut Studio QT Video Tutorials '''[http://www.rippletraining.com/provideoapps.html HERE]'''  <br><br>
 +
Find Pro Application Training Resources '''[http://support.apple.com/kb/HT3433 HERE]''' <br>
-
'''*[http://support.apple.com/kb/TS1846 Final Cut Pro: Troubleshooting Basics]'''<br>
+
*'''[http://support.apple.com/kb/HT3692 Final Cut Studio (2009): Best Practices for creating title graphics for use in the DVD setting of the Share feature]'''<br>
 +
Follow these best Practices for creating title graphics for use in the DVD action drawer of the Share feature.<br>
 +
 
 +
 
 +
*'''[http://support.apple.com/kb/HT3256 Final Cut Studio: Switch to higher performance graphics with MacBook Pro (Late 2008)]'''<br>
 +
Learn how to configure the MacBook Pro (Late 2008) for better graphics performance with Final Cut Studio.<br>
 +
 
 +
 
 +
*'''[http://support.apple.com/kb/TS2612 Final Cut Studio: Best practices when naming projects and assets]'''<br>
 +
This document discusses general guidelines for naming Final Cut Studio projects and related media assets. It's important to be aware
 +
that certain characters can be interpreted as functions, wildcards or path designators, and their use should be avoided when naming
 +
drives, folders, assets or projects.<br>
 +
 
 +
 
 +
*'''[http://support.apple.com/kb/HT3675 Final Cut Studio (2009): Exchanging clip metadata between Cinema Tools and Final Cut Pro]'''<br>
 +
Follow these best practices when you exchange metadata between Cinema Tools and FInal Cut Pro.<br>
 +
 
 +
 
 +
*'''[http://support.apple.com/kb/HT3674 Final Cut Studio (2009): Installing content when upgrading]'''<br>
 +
If you are upgrading from a previous Final Cut Studio installation, there are a few situations you need to be aware of.<br>
 +
 
 +
 
 +
*'''[http://support.apple.com/kb/HT3689 Final Cut Studio (2009): Updating to Mac OS X v10.5.7 is Recommended]'''<br>
 +
Updating to Mac OS X v10.5.7 is recommended when using Final Cut Studio (2009).<br>
 +
 
 +
 
 +
*'''[http://support.apple.com/kb/TS2866 Final Cut Studio (2009): Avoid installing content to the root level of the Mac OS X startup volume]'''<br>
 +
If you choose the root level of your Mac OS X startup volume as a custom location for installing Final Cut Studio content, the content could install
 +
in either default or alternate locations and cause unexpected behavior.<br>
 +
 
 +
 
 +
*'''[http://support.apple.com/kb/TS2853 Final Cut Studio, Logic Studio: Applications may quit unexpectedly when opening after migration]'''<br>
 +
Applications in the Final Cut Studio (2009) and Logic Studio (2009) suites may quit when opening after migration from one Mac OS v10.5 computer to another.<br>
 +
 
 +
 
 +
*'''[http://support.apple.com/kb/TS2861 Final Cut Studio (2009), Color 1.5: Rendering PAL material to ProRes 4444 introduces a gamma shift]'''<br>
 +
Rendering PAL material to ProRes 4444 in Color introduces a gamma shift in the resulting video file.<br>
 +
 
 +
 
 +
*'''[http://support.apple.com/kb/TS2865 Final Cut Pro 7.0: Exporting with QuickTime Conversion to ProRes 4444 imports with Alpha Type set to Straight]'''<br>
 +
When you export a QuickTime movie from Final Cut Pro and then import into back into Final Cut Pro, the resulting movie's Alpha Type is set to
 +
Straight by default when you export by choosing File > Export > Using QuickTime Conversion, and you export to ProRes 4444 with an Alpha Channel (Millions of Colors +).<br>
 +
 
 +
 
 +
*'''[http://support.apple.com/kb/TS2856 Final Cut Studio (2009), Final Cut Pro 7.0, Compressor 3.5: Burning AVCHD disc with more than 50 chapter markers only includes the first 50]'''<br>
 +
Burning an AVCHD disc using a media stream that includes more than 50 chapter markers will only include the first 50 chapter markers on the disc.<br>
 +
 
 +
 
 +
 
 +
*'''[http://support.apple.com/kb/HT3672 Final Cut Pro 7.0: Using and optimizing the iChat Theater Preview]'''<br>
 +
During post-production, you can collaborate with colleagues working on a project or share the results of editing decisions
 +
with others at different locations. By setting up a video chat session with someone on a remote computer, you can initiate
 +
an iChat Theater Preview session and have Final Cut Pro stream video to the remote user’s computer screen.'<br>
 +
 
 +
 
 +
 
 +
*'''[http://support.apple.com/kb/TS1846 Final Cut Pro: Troubleshooting Basics]'''<br>
If Final Cut Pro isn't starting up properly or performing normally, try these basic troubleshooting steps to remedy the situation.<br>  
If Final Cut Pro isn't starting up properly or performing normally, try these basic troubleshooting steps to remedy the situation.<br>  
Please note that these steps aren't exhaustive, and are not intended to cover any specific issue. <br>
Please note that these steps aren't exhaustive, and are not intended to cover any specific issue. <br>
 +
 +
 +
*'''[http://support.apple.com/kb/HT1861: Pro Application Replacement Serial Numbers]'''<br>
 +
A new serial number can be generated in the event that yours is missing or invalid. Apple requires a valid
 +
proof of purchase to request a replacement serial number submitted via fax or email. The following guidelines
 +
will help you to determine what is best for you.<br>
 +
 +
 +
*'''[http://support.apple.com/kb/TS2572?viewlocale=en_US Final Cut Pro/Express: Ingested AVCHD clips are sometimes distorted]'''<br>
 +
You may notice that AVCHD clips that you ingest with Log and Transfer are sometimes jumpy or distorted.<br>
 +
 +
 +
*'''[http://support.apple.com/kb/TS2612?viewlocale=en_US Final Cut Studio: Best practices when naming projects and assets]'''<br>
 +
This document discusses general guidelines for naming Final Cut Studio projects and related media assets. It's important to be aware that
 +
certain characters can be interpreted as functions, wildcards or path designators, and their use should be avoided when naming drives,
 +
folders, assets or projects.<br>
 +
 +
 +
*'''[http://support.apple.com/kb/TS2593?viewlocale=en_US Final Cut Pro: May quit unexpectedly when exporting to Flash]'''<br>
 +
Final Cut Pro may quit unexpectedly when you export using QuickTime Conversion if you choose Flash Video (FLV) from the Format menu.,<br>
 +
 +
 +
*'''[http://support.apple.com/kb/TS2594?viewlocale=en_US Final Cut Pro: Export Using Compressor sometimes does not process]'''<br>
 +
When you export sequences from Final Cut Pro using Compressor by choosing File > Export > Using Compressor, the job may not process.<br>
 +
 +
 +
*'''[http://support.apple.com/kb/TS2575 Final Cut Pro: Media from Panasonic HPX500 sometimes does not ingest]'''<br>
 +
On rare occasions, media shot on a Panasonic HPX500 camera may not ingest in the Log and Transfer window. A warning “Error: No Data” appears.<br>
Line 870: Line 955:
... on settings or installation, please refer to the Compressor documentation available...<br>
... on settings or installation, please refer to the Compressor documentation available...<br>
2005-11-29— Document No. 302845<br>
2005-11-29— Document No. 302845<br>
 +
 +
 +
*'''[http://support.apple.com/kb/HT4408 Compressor 3.5: Droplets created in previous versions of Compressor are not usable with Compressor 3.5]''' <br>
 +
If you have Droplets that you created in a version of Compressor prior to Compressor 3.5, you will need to re-create the Droplets in Compressor 3.5. <br>
Line 1,026: Line 1,115:
*'''[http://manuals.info.apple.com/en/Cinema_Tools_3_User_Manual.pdf Cinema Tools User Manual]<br>
*'''[http://manuals.info.apple.com/en/Cinema_Tools_3_User_Manual.pdf Cinema Tools User Manual]<br>
 +
 +
 +
*'''[http://support.apple.com/kb/HT3676 Cinema Tools: About ASCII characters and database fields]'''<br>
 +
Most fields in a Cinema Tools database record expect you to enter only standard English ASCII characters. Entering
 +
specialized characters, such as alternative letters from a non-English language or double-byte characters, reduces
 +
the ability of some features in Cinema Tools to function properly.<br>
 +
 +
 +
   
   
Line 1,237: Line 1,335:
*'''[http://www.apple.com/support/finalcutserver/ Final Cut Server Support]'''<br>
*'''[http://www.apple.com/support/finalcutserver/ Final Cut Server Support]'''<br>
 +
 +
 +
 +
*'''[http://support.apple.com/kb/TS2886 Final Cut Server: Alert may appear when attempting to log in to Final Cut Server]'''<br>
 +
When you attempt to log in to a Final Cut Server you may encounter the following alerts:<br>
 +
 +
 +
 +
'''[http://support.apple.com/kb/TS2863 Final Cut Server 1.5: Blu-ray and AVCHD output options only available in Compressor 3.5 with Final Cut Studio (2009)]'''<br>
 +
Final Cut Server 1.5 includes Compressor 3.5 and although the Compressor User Manual refers to Blu-ray and AVCHD output options, Blu-ray and AVCHD
 +
output options are only available with Final Cut Studio (2009).<br>
 +

Latest revision as of 18:59, 18 October 2010

LAFCPUG LOGO
AppleCare Docs



Contents

Final Cut Pro

The following are AppleCare technical documents and are considered the "definitive" answer to your Final Cut Pro problem. That is if the answer you are looking for is in one of these docs. We will continue to add to this list as Apple adds to the list. As of this writing the list covers FCP 5.0 to FCP 7x only. Final Cut Pro Support

Find Apple Final Cut Studio QT Video Tutorials HERE

Find Pro Application Training Resources HERE


Follow these best Practices for creating title graphics for use in the DVD action drawer of the Share feature.


Learn how to configure the MacBook Pro (Late 2008) for better graphics performance with Final Cut Studio.


This document discusses general guidelines for naming Final Cut Studio projects and related media assets. It's important to be aware that certain characters can be interpreted as functions, wildcards or path designators, and their use should be avoided when naming drives, folders, assets or projects.


Follow these best practices when you exchange metadata between Cinema Tools and FInal Cut Pro.


If you are upgrading from a previous Final Cut Studio installation, there are a few situations you need to be aware of.


Updating to Mac OS X v10.5.7 is recommended when using Final Cut Studio (2009).


If you choose the root level of your Mac OS X startup volume as a custom location for installing Final Cut Studio content, the content could install in either default or alternate locations and cause unexpected behavior.


Applications in the Final Cut Studio (2009) and Logic Studio (2009) suites may quit when opening after migration from one Mac OS v10.5 computer to another.


Rendering PAL material to ProRes 4444 in Color introduces a gamma shift in the resulting video file.


When you export a QuickTime movie from Final Cut Pro and then import into back into Final Cut Pro, the resulting movie's Alpha Type is set to Straight by default when you export by choosing File > Export > Using QuickTime Conversion, and you export to ProRes 4444 with an Alpha Channel (Millions of Colors +).


Burning an AVCHD disc using a media stream that includes more than 50 chapter markers will only include the first 50 chapter markers on the disc.


During post-production, you can collaborate with colleagues working on a project or share the results of editing decisions with others at different locations. By setting up a video chat session with someone on a remote computer, you can initiate an iChat Theater Preview session and have Final Cut Pro stream video to the remote user’s computer screen.'


If Final Cut Pro isn't starting up properly or performing normally, try these basic troubleshooting steps to remedy the situation.
Please note that these steps aren't exhaustive, and are not intended to cover any specific issue.


A new serial number can be generated in the event that yours is missing or invalid. Apple requires a valid proof of purchase to request a replacement serial number submitted via fax or email. The following guidelines will help you to determine what is best for you.


You may notice that AVCHD clips that you ingest with Log and Transfer are sometimes jumpy or distorted.


This document discusses general guidelines for naming Final Cut Studio projects and related media assets. It's important to be aware that certain characters can be interpreted as functions, wildcards or path designators, and their use should be avoided when naming drives, folders, assets or projects.


Final Cut Pro may quit unexpectedly when you export using QuickTime Conversion if you choose Flash Video (FLV) from the Format menu.,


When you export sequences from Final Cut Pro using Compressor by choosing File > Export > Using Compressor, the job may not process.


On rare occasions, media shot on a Panasonic HPX500 camera may not ingest in the Log and Transfer window. A warning “Error: No Data” appears.


Final Cut Pro does not support clips or sequences longer than 12 hours. Importing or capturing clips longer than 12 hours will produce
the message "File Error: 1 file(s) recognized, 0 access denied, 1 unknown."


If you often need to capture DV (digital video) that has an audio sample rate of 32 kHz, you may want to create an Easy Setup in Final Cut Pro with all the necessary settings.


Learn how to configure the MacBook Pro (Late 2008) for better graphics performance with Final Cut Studio.


Final Cut Pro 6 or Final Cut Express 4 may sometimes quit unexpectedly when you attempt to transfer AVCHD media, if the third-party Perian QuickTime component is installed.


You may see the warning dialog "AE Effects Error: Unable to find plug-in..." when you open certain projects in Final Cut Pro.


Sometimes you may notice the audio you sent from Final Cut Pro to Soundtrack Pro is out of sync after editing.


If you copy a clip from one sequence and then paste it to a another sequence, you may not see a dialog offering to conform the new sequence to the original clip's settings.


Learn how to export an EDL (Edit Decision List) from Final Cut Pro at 29.97 frames per second (fps) when your sequences are at 60@30.


When you capture clips using the MPEG IMX codec, the clips may start 2 frames late, and may be several frames longer than expected.


Final Cut Pro 5 features HDV video editing, making high definition video production approachable in new ways. With Final Cut Pro 5, you have the options to edit in native HDV, working with the data directly from your HDV camera. Alternately, you can edit the same HDV footage after Final Cut Pro transcodes it to Apple Intermediate Codec. Read on for an overview of these formats.


It may take much longer to render Motion 3 projects in Final Cut Pro 6 than it did to render Motion 2 projects in Final Cut Pro 5.


When you set the in point for the first clip in a multiclip, the audio and video for the entire multiclip may be offset by the distance between the in point and the beginning.


When you import a still image into a Final Cut Pro project, the image sometimes displays at an incorrect aspect ratio.


Learn tips for capturing live video from Sony and JVC HDV (high definition video) cameras.


When you ingest P2 media to a FAT32 formatted volume, the ingest process may not complete.


After you install version 5.1 of the drivers for Kona video capture cards, you may notice some menu bar items on the right side of the screen are missing.


Learn tips for capturing live video from Sony and JVC HDV (high definition video) cameras.


If you notice a loss of connectivity between Final Cut Pro or Final Cut Express and your DV camera or deck after upgrading your versions of Mac OS X and QuickTime, here's what you can do to resolve the issue.


Earlier versions of the applications in Final Cut Studio might not open or may behave unexpectedly if you use them on your computer after upgrading to Final Cut Studio 2.


This advanced article discusses workflow ideas for incorporating 1080p24 HDV material from a Canon HV20 camcorder into Final Cut Pro 6.


Final Cut Studio applications may exhibit unexpected behaviors when used on a Mac Pro that has more than one graphics card.
Unexpected behaviors may include rendering issues, Digital Cinema Desktop display issues, and window display issues.


Video files exported from Adobe After Effects at 23.98 fps may not perform ideally in Final Cut Pro 23.98 fps sequences.


Final Cut Pro and Final Cut Express may sometimes quit unexpectedly when using the Log and Transfer window to preview AVCHD media from a Panasonic HDC-SD9 camcorder.


Some older configurations that meet the minimum system requirements for Final Cut Studio may report issues with FxPlug effects, especially if used with High Definition resolutions.


24p footage from the Panasonic HDC-SD9 may exhibit an issue with audio sync. In this case, the audio begins in sync with the video, but drifts out of sync over time.
This issue may occur with footage recorded at 24p on the HDC-SD9; it does not occur with footage recorded at 29.97 fps.


Version 1.0 of the Sony Recording Unit plug-in had an issue that allowed it to install only with Final Cut Pro 6.0.2.


When you perform a Capture Now to acquire HDV media in Final Cut Pro and the capture passes the area of recorded HDV video at the end of a tape, pressing the Escape key may not end the capture.


When using the DVCPRO HD Frame Rate Converter tool on a DVCPRO HD clip, the operation may sometimes result in the following error message:


Learn about PCI Express (PCIe) slot configuration for Mac Pro computers manufactured before 2008. Mac Pro (Early 2008) computers and later automatically configure bandwidth of the PCIe slots.


If you use an AJA Kona card for video capture and playback with a Mac Pro, there are a number of factors you should consider to enhance performance. The most common issues and solutions are...


With QuickTime 7.4 or later installed, some older encoders (codecs) may appear to be missing in the export options in applications that export QuickTime files, such as Final Cut Pro or Compressor or from the export options in QuickTime Player Pro.


Dropped frames in Final Cut Pro are usually caused by hardware configuration issues. This document covers a number of reasons dropped frames may occur, and ways to address them.


The aluminum Apple Keyboard (2007) includes additional media keys and newly-labeled keys which may seem to replace the functionality of certain application-specific function keys, such as the F10 function "Overwrite Edit" in Final Cut Pro and Final Cut Express.


In Final Cut Pro 6.0.2, snapping may become enabled when it's not desired if you hold the Option key while dragging an edit point in the Timeline. In regular use, holding the Option key while dragging the audio or video of a linked item allows you to trim either the audio or the video of a clip independently, without having to unlink that clip.


On PowerPC-based Macs and when the Video Scopes window is open, Final Cut Pro may unexpectedly require rendering before outputting to tape.


When working with multiple tracks in Final Cut Pro, you may find it useful to turn off visibility for some onscreen elements to focus on a particular area of detail in a sequence.


Standard tapeless workflows involve reformatting and reusing the memory cards used for shooting. Before reformatting the cards, it's prudent to make a backup copy of your media on hard disk, whether for safety or for recapture later on. This article discusses guidelines for reliable backup.


When you open certain Final Cut Pro projects, you may see the following message: This project is unreadable or may be too new for this version of Final Cut.


When you perform a Capture Now to acquire HDV media in Final Cut Pro and the capture passes the area of recorded HDV video at the end of a tape, pressing the Escape key may not end the capture


The choices in the Sequence > Render All submenu will render all the clips in a sequence (Both, Video, or Audio) that correspond to the render categories that are enabled (listed with checkmarks).


When using Final Cut Pro or Final Cut Express with a FireWire device, you may occasionally encounter unexpected behavior with video, audio, or device control.


Final Cut Pro and Final Cut Express may quit unexpectedly when using the Log and Transfer window to preview AVCHD media from a Panasonic HDC-SD9 camcorder.


If your Mac Pro has Mac OS X 10.5.2 Leopard and a Kona 3 PCI Express (PCIe) card, a kernel panic may occur in some unsupported PCIe slot configurations. Specifically, this may occur if the PCIe slot hosting the Kona 3 card is configured as an x1 lane slot.


On computers with Mac OS X 10.4, Final Cut Pro 6 may quit unexpectedly while you're using the Log and Transfer window to transfer media from Panasonic P2 cards. If you have multiple P2 volumes mounted simultaneously, the likelihood of this happening may increase.


When you capture footage from an HDV camera using Final Cut Pro, the image displayed in the capture window may lag slightly behind the image displayed on the camera. This is normal and does not indicate any issue with Final Cut Pro or your camera.


If you create a project using Final Cut Studio on a computer with Mac OS X 10.5 Leopard and then open that project in Mac OS X 10.4 Tiger, in some cases you may see a message like the following (as seen in Final Cut Pro):...


On computers with Mac OS X 10.4 Tiger, clips in the Apple ProRes 422 format may not play back smoothly in Final Cut Pro if they are larger than HD size in dimension.


Imported audio-only files in a sequence with PAL video may drift out of sync in some cases.


Final Cut Pro 6.0.2 requires QuickTime 7.3. If you open Final Cut Pro 6.0.2, and you don't have QuickTime 7.3 or later, you will see an alert message, such as the following:




Issue: Final Cut Pro 4 and earlier versions are not supported on Mac OS X 10.5 Leopard.




The disk that contains your computer’s operating system is called the startup disk or boot disk. ...
2007-11-19 — Document No. 58636


Final Cut Studio: Color space settings for REDCODE to ProRes transcoding.
Issue. When using Compressor 3.0.2 to transcode clips from ...
2007-11-20 — Document No. 307061


Issue. On computers running Mac OS X 10.5 Leopard, Master...
2007-11-19 — Document No. 306892


When usingFinal Cut Studio in a configuration that uses more than ...
2007-11-12 — Document No. 306913


Hard disk drives are sometimes sold pre-formatted ...
2007-11-15 — Document No. 306971


Issue. When capturing from the JVC GY-HD250U camcorder, it's possible ...
2007-11-14 — Document No. 306930


Dropped frames in Final Cut Pro are usually caused by hardware configuration issues. ...
2007-11-16 — Document No. 58640


Issue.Final Cut Pro 6.0.2 and Motion 3.0.2, along with the Pro...
2007-11-15 — Document No. 307045


Issue. Final Cut Pro 6 may unexpectedly quit when attempting to transfer AVCHD...
2007-11-09 — Document No. 306922


Issue. If you use Master Templates in Final Cut...
2007-10-02 — Document No. 306595


Issue. If you install Final Cut Studio 2 after having installed Logic ...
2007-09-26 — Document No. 306567


Issue or symptom. If you use the Send To Soundtrack ...
2007-09-17 — Document No. 306370


This advanced article discusses workflow ideas for incorporating 1080p24...
2007-09-11 — Document No. 306389


Issue or symptom. In Final Cut Pro 6.0.1, if you attempt ...
2007-07-27 — Document No. 306072


Issue or symptom. In some cases, rendered items may...
2007-07-26 — Document No. 306068


Issue or symptom. Performing...
2007-07-23 — Document No. 306080


You can transfer AVCHD footage to your scratch disk using the Log and Transfer window in Final Cut Pro. ...
2007-07-16 — Document No. 305997


About loading network settings on a per-workstation basis. Final Cut Pro checks local and network directories on startup. ...
2007-07-11 — Document No. 305965


Master templates in Final Cut Pro are templates created in Motion that ...
2007-07-11 — Document No. 305967


A spanned AVCHD clip is a clip that consists of two or more media files. Spanned...
2007-07-03 — Document No. 305833


HD ProRes 422 capture requires Mac Pro or Power Mac G5 Quad 2.5 Ghz. Capturing HD resolution video using the ...
2007-06-29 — Document No. 305582


Issue or symptom.Final Cut Pro 6.0.1's Log and Transfer window allows ...
2007-06-29 — Document No. 305831


Issue or symptom. If you are using Final Cut...
2007-06-26 — Document No. 305734


Issue. Final Cut Pro may drop video frames in ...
2007-06-14 — Document No. 305177


If you're capturing 720p HD media at 60 frames per ...
2007-06-11 — Document No. 302917


Capturing HD resolution video using the ProRes 422 format requires a Mac Pro with Intel Xeon processors and a qualified third-party capture card.
2007-06-01— Document No. 305582


Final Cut Studio 2 supports the preview and playback of CAF (Apple Core Audio Format) audio content. ...
2007-05-29 — Document No. 305561


Issue. If you have installed third-party appearance modifications ...
2007-05-31— Document No. 305566


Many FxPlug filters in Final Cut Pro and Motion are able to generate very high RGB values, even extending beyond the gamut of traditional video.
2007-05-23— Document No. 305548


This document discusses some details to keep in mind when exporting OMF files from Final Cut Pro. ...
2007-05-17 — Document No. 305431


Final Cut Pro 6: Subclips in multiclips in mixed-frame-rate sequences. Background. Normally, in cases where a subclip's frame rate and a sequence's frame rate do not match, adding the subclip to the sequence may cause the subclip limits to be adjusted and new clip In and Out points to be set.
2007-05-17 — Document No. 305473


Issue. If you use Final Cut Pro to send a selection to Soundtrack Pro ...
2007-05-17 — Document No. 305466


Issue. Final Cut Pro's Digital Cinema Desktop feature may display a blank white ...
2007-05-15 — Document No. 305502


... You may already be familiar with this filter, as it was also available in Motion2. In Final Cut Studio 2, the Outer Glow filter is available in both ...
2007-05-17 — Document No. 305504


Don't keep older versions of applications when upgrading. Issue. Earlier versions of the applications in Final ...
2007-05-17 — Document No. 305389


Installation progress sometimes remains at 100%. Issue or symptom. At some points of the Final Cut Studio installation the progress indicator may stay at 100% for longer than the "Time Remaining" indicates.
2007-05-17 — Document No. 305412


Pro applications on PowerPC computers may quit unexpectedly on launch or quit, or display non-customary menus and dialogs. If you ...
2007-05-17 — Document No. 301838


To capture video footage from a DV camcorder or deck into Final Cut Pro 5, you need to properly connect the device to your computer and turn it on.
2007-06-08 — Document No. 301506


Final Cut Pro: Avoid using both drop frame and non-drop frame timecode on the same tape. Capturing from tapes recorded with both ...
2007-06-04 — Document No. 304359


...in /Library/QuickTime/, Final Cut Pro may fail to start. ... Final Cut Pro 5. ... issue is addressed by the QuickTime 7.1.5 Update ...
2007-03-07 — Document No. 304477


Issue. Final Cut Pro 4.5 and Final Cut Express 3.0 may drop frames...
2007-03-21— Document No. 305284


Final Cut Pro: Restart Final Cut Pro after sleep to prevent display issues. Issue. If you put your computer to sleep while Final Cut ...
2007-03-09— Document No. 305216


Final Cut Pro: Subclip sent to Soundtrack Pro may be longer than intended. Issue or symptom. When you send a subclip from Final Cut Pro to a Soundtrack Pro Audio ...
2007-03-05— Document No. 305198


Final Cut Pro: Using CMYK JPEG Images. Convert JPEG image files that use the CMYK color space so they use the RGB color space. Final ...
2007-03-07— Document No. 93522


The Edit to Tape features in Final Cut Pro require precise ...
2007-01-09— Document No. 304959


Final Cut Studio's performance benefit ...
2007-02-26 — Document No. 304492


If you name a P2 clip with a very long name in the Import Panasonic P2 window, it's possible that the clip might not be added to your project when you import.
2007-02-28 — Document No. 305179


... as well as any traffic on the network generated by ... smooth transfer of video and audio data needed by Final Cut Pro. (This includes "wired" Ethernet formats, as ...
2007-02-15— Document No. 305131


Blank image may result if the end of a sequence is exported as a Photoshop image. Issue. If you export a still image ...
2007-01-16— Document No. 304982


Don't rename or relocate Final Cut Studio ... While Final Cut Studio applications may perform normally in many cases if renamed, or if ...
2007-01-17 — Document No. 304983


Video out from Motion or Final Cut Pro is sometimes sporadic. Issue or symptom. Video out to an external monitor ...
2007-01-16 — Document No. 304979


FxPlug Restrictions and Troubleshooting.
2006-09-30— Document No. 304471


Issue. Final Cut Pro 5 may unexpectedly quit when using the Import Panasonic P2 feature ...
2006-12-05— Document No. 304866


2006-12-13— Document No. 304881


2006-01-13— Document No. 58640


2006-12-13 — Document No. 304885


it's possible for Final Cut Pro to enter a condition where it may unexpectedly quit
..2006-07-19— Document No. 304033


Issue. If you have a multiclip that has unexpectedly lost ...
2006-10-31— Document No. 304667


When capturing DVCPRO HD footage over FireWire ...
2005-08-31— Document No. 302158


... Duplicate frames at the In point. Solution. Update to Final Cut Pro 5.1.2 to prevent these symptoms.
2006-10-10— Document No. 302458


2005-05-11— Document No. 301197


Summary. This document discusses an issue that can occur ...
2006-07-25— Document No. 304073


2006-11-07— Document No. 301838


Final Cut Pro's preferences include a setting that lets you set ...
2006-07-29— Document No. 304098


Summary. Some of the applications included with Final Cut Studio are ...
2006-10-24— Document No. 304214


When working with still-image clips, Cross ...
2006-09-29— Document No. 304467


Capturing from tapes recorded with both...
2006-09-15— Document No. 304359


Final Cut Pro allows you to make a number of settings that ...
2006-06-28— Document No. 303953


... while it is being controlled, effectively hiding the screen contents behind a "curtain."Final Cut Pro 5.1.2 cannot be ..
2006-10-18— Document No. 304564


In some cases, Final Cut Pro will drop frames when ...
2006-06-03— Document No. 303815


On a computer with more than 4 GB of RAM installed, you may notice that Final Cut ...
2006-10-03— Document No. 93844


Using the Broadcast Safe filter is a good way to ensure that the levels in your ...
2006-05-30— Document No. 303801


Final Cut Pro 5.1.2 won't open after installing Motion 2.1. If you install ...
2006-09-28— Document No. 304456


Issue or Symptom. You may be unable to ...
2006-09-26— Document No. 304445


If you are using an Apple Xserve RAID for video in high data rate formats ...
2006-05-30— Document No. 303809


... Although there are several de facto ways this information is stored, Final Cut Pro 5.1.2 does not support reading this information. ...
2006-10-27— Document No. 304660


Final Cut Pro's performance benefits from ...
2006-10-04— Document No. 304492


.. For further information on settings or installation, please refer to the Final Cut Pro documentation available on your...
2006-06-02— Document No. 302337


2006-01-13— Document No. 58640


.. project in Motion. Instead, the .motn project opens in QuickTime Player. Products affected. Final Cut Pro 5. Solution. In the majority ...
2006-09-02— Document No. 304255


.. When you switch back to Final Cut Pro, the clip will display correctly. Products affected. Final Cut Pro 5; Motion 2; Final Cut Studio. ...
2006-01-17— Document No. 303143


In Final Cut Pro 5.1, the QuickTime variant of the Sharpen ...
2006-04-07— Document No. 303559


But the issue can still occur in Final Cut Pro 5.1.1 if the project contains 720p/24pn P2 media that was imported using an earlier version of Final Cut Pro 5. ...
2006-06-26— Document No. 303950


Final Cut Pro 5.1.2. ... FCP Uncompressed 422.component; IMXCodec.component; LiveType.component; Motion ...
2006-10-16— Document No. 304477


If you're using Final Cut Pro to capture media from a Canon XL H1 ...
2006-07-21— Document No. 304068


If you're using a non-controllable device for audio-only capture in Final...
2006-06-03— Document No. 303811


When using Final Cut Pro 5.x to open clips previously captured with DeckLink 4.x or older drivers, a gamma shift may be seen in the video in some cases...
2006-08-03— Document No. 304118


When Final Cut Pro is rendering ...
2006-10-23— Document No. 304570


After importing a number of XDCAM clips into Final Cut Pro using ...
2006-07-19— Document No. 304033


Issue. While the PowerBook models that operate ...
2006-10-18— Document No. 304565


Learn compatibility information about Final Cut Pro and Final Cut...
Express do not work with a Macintosh Manager server environment
2006-05-24— Document No. 31365


You need a compatible computer with an AGP Quartz Extreme or PCI Express ...
2006-03-09— Document No. 303405


If you're capturing 720p HD media at 60 frames per ...
2006-01-02 — Document No. 302917


What version of Final Cut Pro do I need to qualify for the Final Cut Pro 5 upgrade? ...
2005-05-06— Document No. 301549


To capture video footage from a DV camcorder or deck into ...
2005-05-11— Document No. 301506


Final Cut Pro 5 features HDV video editing, making high definition video ...
2005-05-11— Document No. 301599


Many HDV cameras and decks are able to play and record DV as ...
2005-10-04— Document No. 302407


The first time you open Final Cut Pro 5, a dialog opens, prompting -
2005-10-07— Document No. 302471


To do this, select one or more clips in a Final Cut Pro 5 project, then choose File > Send to Shake. ...
2005-06-30— Document No. 301776


Final Cut Pro 5: Computer and Camera show different points in time while capturing HDV. Notes...
2005-05-11— Document No. 301405


As mentioned in theFinal Cut Pro 5 List of Qualified Devices, Final Cut Pro 5...
2005-09-21— Document No. 302402


When you capture HDV footage, Final Cut Pro can automatically ...
2005-06-03— Document No. 301715


Final Cut ... motion effects"); Filters attached to Final Cut Pro 5 clips. ...
2005-06-30— Document No. 301777


This ... WARNING: The Final Cut Pro 5 Installer checks system requirements before installing. If...
2005-05-11— Document No. 301576


If you're working in Final Cut Pro ...
2005-11-19— Document No. 302873


How you set the Final Cut Pro Scratch Disk on an Xsan volume ...
2005-05-11— Document No. 301197


In Final Cut Pro, you can arrange its windows any number ...
2005-06-20— Document No. 301785


When you capture footage from an HDV (high...
2005-05-11— Document No. 301402


Final Cut Pro 5 features a new filter called Shift Fields. You may have noticed that...
2005-06-10— Document No. 301753


If you're working in PAL using either the Uncompressed 8...
2005-09-15— Document No. 302348


Presets if you can't capture video. If you're using Final Cut...
2005-08-31— Document No. 302159


If you acquire clips via the Import Panasonic P2...
2005-11-10— Document No. 302787


If you control-click an audio track with a linked clip in...
2005-11-14— Document No. 302805


2005-05-11— Document No. 301194


Audio sent from Final Cut Pro 5 to the Soundtrack Pro...
2005-06-08— Document No. 301445


Final Cut Pro 5 supports capturing a number of different media...
2005-12-16— Document No. 302965


If you're familiar with earlier versions of Apple's video production software, and you're now working with Final Cut Pro 5 and DVD Studio Pro 4, you might...
2005-08-19— Document No. 301871


When you send a sequence or...
2005-05-11— Document No. 301285


... This applies to any reference movie that you import into DVD Studio Pro 4 from Final Cut Pro 4, Final Cut Pro HD, or Final Cut Pro 5...
2005-05-11— Document No. 301453


... you can do to resolve the issue. Important: Final Cut Pro 5 requires QuickTime 7.0 or later; it does not work with QuickTime 6...
2005-06-23— Document No. 301852


If you save a Final Cut Pro 5 project, stored on an Xsan 1.x volume, that was previously saved from another workstation during an editing session, you may...
2005-10-24— Document No. 302450


Final Cut Pro 5 supports capturing a number of different media types using FireWire device control...
2005-12-16— Document No. 302965


This document lists device compatibility information intended to assist ...
2005-03-02— Document No. 300939



Compressor

The following are AppleCare technical documents and are considered the "definitive" answer to your Compressor problem. That is if the answer you are looking for is in one of these docs. We will continue to add to this list as Apple adds to the list.



... on settings or installation, please refer to the Compressor documentation available...
2005-11-29— Document No. 302845


If you have Droplets that you created in a version of Compressor prior to Compressor 3.5, you will need to re-create the Droplets in Compressor 3.5.


You will not be able to successfully export from Final Cut Pro using Compressor if your computer is set up as a Compressor QuickCluster, or a "Virtual Cluster." If you attempt to send an item from Final Cut Pro to Compressor in such a case, some segments in the job may report "Failed" and processing of the batch will not complete successfully.



File may appear at destination before encoding is complete. Issue or symptom. Compressor batches ...
2007-05-17 — Document No. 304966


... in Compressor's Batch window, or a message appears stating "Unable to connect tobackground ... This can occur due to an issue during Compressor's installation. ...
2007-01-30 — Document No. 93234


... number. Install the Compressor update...
2006-10-25— Document No. 93234


... Install Compressor 2 and Qmaster 2 from your original install disc set then run Software update to...
2006-09-08— Document No. 303967


... Final Cut Pro programs (including Compressor, LiveType, and Soundtrack Pro) don...
2006-01-20— Document No. 93151


... For instance, if you're using Compressor to transcode a sequence from Final Cut Pro in an HD format, to an SD MPEG-2 for...
2006-05-18— Document No. 303739


For more information on distributed processing, open Compressor and choose Help...
2006-02-18— Document No. 301497


Compressor 2 provides support for the new HDV format and enhanced MPEG-2 options for HD...
2006-02-18— Document No. 301493


Compressor 2 ships with a completely new set of Apple presets, representing a wide variety...
2006-02-18— Document No. 301492


Compressor 2 supports high resolution audio up to 64 bits per sample (floating point) and...
2006-02-18— Document No. 301498


Compressor 2.x; QMaster 2.x; Xsan 1.x; DVD Studio Pro 4; Final Cut Studio. Solution...
2006-08-30— Document No. 302279


2006-04-27— Document No. 300732


.. of mono AIFF audio files and then drag the entire group of files into the Batch window in Compressor, the files...
2005-07-13— Document No. 301932


... Compressor 2 settings This document will be updated as more information becomes available...
2005-07-22— Document No. 302019


... As a workaround, do this: In Compressor, apply the setting you wish to use to the source clip in the Batch window...
2005-10-24— Document No. 302511


... Compressor 2 is included with Final Cut Pro 5, DVD Studio Pro 4, Motion 2, and Final Cut Studio...
2005-08-19— Document No. 301871


.. QuickTime Player, Final Cut Pro, and Compressor should not be used to validate an...
2005-08-03— Document No. 302075


.. For more information on distributed processing, open Compressor and choose Help > Distributed Processing Setup...
2005-08-30— Document No. 302210


... make sure that your project is in a location that you have both read and write access to allow Compressor to create...
2005-05-11— Document No. 301600


... Compressor 2 is included with the following Apple products: ...
2005-05-11— Document No. 301480


... To resolve this issue, update Compressor to version 2.0.1 using Software
2005-07-13— Document No. 301927


... This does not occur with Compressor 2 included with Final Cut Studio, Final Cut...
2005-06-10— Document No. 301741


... Products affected. Compressor 2; DVD Studio Pro 4; Final Cut Pro 5; Final Cut Studio. Solution
2005-10-20— Document No. 302073


... to "Never copy source to cluster." For more information, see the Compressor 2 User...
2005-05-11— Document No. 301389



Cinema Tools

The following are AppleCare technical documents and are considered the "definitive" answer to your Cinema Tools problem. That is if the answer you are looking for is in one of these docs. We will continue to add to this list as Apple adds to the list.


Late-Breaking News About Cinema Tools 3.1.2
Page 1. 1 Late-Breaking News About Cinema Tools 3 This document provides updated information about Cinema Tools 3 and covers these ... 2006-09-26


Cinema Tools 3 User Manual
Page 1. Cinema Tools 3 User Manual Page 2. Apple Computer, Inc. © 2005 Apple Computer, Inc. All rights reserved. Under the copyright ...
2006-04-24



Most fields in a Cinema Tools database record expect you to enter only standard English ASCII characters. Entering specialized characters, such as alternative letters from a non-English language or double-byte characters, reduces the ability of some features in Cinema Tools to function properly.



For example, you would edit the "Cinema Tools -23.98fps from DV NTSC" file name to look like this: Cinema Tools - 23.98fps from DV...
2004-09-20— Document No. 93162


... application. This document contains information from the Cinema Tools for Final Cut Pro User Manual...
2004-09-20— Document No. 51782


... Try recapturing the clips. This document contains information from the Cinema Tools for Final Cut Pro User Manual...
2004-09-20— Document No. 51785


... Cinema Tools detects the pull-down pattern of clips sourced from these cameras, further automating the reverse telecine process.
2004-09-20— Document No. 93163


'... This document contains information from Cinema Tools Help.
2004-09-20— Document No. 37110


... process. This document contains information from the Cinema Tools for Final Cut Pro User Manual...
2004-09-20— Document No. 51786


You See Warnings About Duplicate Usages of...]
 2004-09-20— Document No. 51784


... or: Use a hyphen in the clip name. Cinema Tools will parse the information after the hyphen as the scene and take...
2004-09-20— Document No. 93152


In the Cut List, You See an Error About a...]
 2004-09-20— Document No. 51788


There Are Missing Elements Reported in the ...
2004-09-20— Document No. 51783


You See Unexpected .tmp Files
2004-09-20— Document No. 51787


Nested Sequences May Result In Inaccurate Cut ..
'... Products affected: Cinema Tools 1.0. Solution Avoid using nested sequences when producing cut lists from Cinema Tools...
2004-09-20— Document No. 61631


... Products affected: Cinema Tools 1.0. Solution Upgrade to Final Cut Pro 4.0, which includes Cinema Tools 2.0...
2004-09-20— Document No. 93153


Note: Final Cut Pro 4 includes Cinema Tools 2. The Final Cut Pro 4 installer installs both programs...
2004-09-20— Document No. 37131



LiveType

The following are AppleCare technical documents and are considered the "definitive" answer to your LiveType problem. That is if the answer you are looking for is in one of these docs.
We will continue to add to this list as Apple adds to the list.



2004-09-20— Document No. 93210


LiveType Data requires considerable disk space. You can store it on another hard disk. ...
2004-09-20— Document No. 93297


LiveType can import markers from Final Cut Pro. You can use them to synchronize ...
2004-09-20— Document No. 93250


Learn how to set up LiveType so that anamorphic content created for 16:9 DV ...
2004-09-20— Document No. 93302


Some data used by LiveType has considerable storage requirements and ...
2004-09-20— Document No. 93294


LiveType's Media Browser window may not open if malformed or damaged fonts are installed. ...
2004-09-20— Document No. 93825


A LiveType project might not open as expected if ...
2004-09-20— Document No. 93726


Under some circumstances, the External Editors tab (choose ...
2004-12-17— Document No. 300451


When you import ...
2005-04-01— Document No. 300675


Learn how to get LiveType to recognize the India Titler font data for people who use ...
2004-09-20— Document No. 93255


An alert can occur if additionalLiveType data has not been installed. Symptom An alert...
2004-09-20— Document No. 93291


If Japanese or Chinese is selected as your preferred language in International ...
2004-09-20— Document No. 93798


In LiveType versions ... as Upper. This has been corrected in LiveType 1.2. If ...
2004-09-20— Document No. 93828


2006-09-20


Update to LiveType 1.1.1 or later. ...
2004-09-20— Document No. 93425


If you...subsequently saved. LiveType will warn you first, as in these examples: ...
2004-09-20— Document No. 93829


When previewing templates in LiveType's Template Browser, the category ...
2004-09-20— Document No. 93256


New LiveType projects are created using default NTSC settings, which should be changed for PAL projects. ...
2004-09-20— Document No. 93266


LiveType may not properly handle fonts that use ligatures, or that combine glyphs together.
2004-09-20— Document No. 107974


Older versions of LiveType cannot open projects created in newer versions of LiveType.
2004-09-20— Document No. 93538


To use characters from other languages, use standard system fonts in LiveType instead of LiveFonts. ...
2004-09-20— Document No. 93513


This may occur most frequently when you render clips from LiveType becauseLiveType uses the Animation codec instead of the DV codec. ...
2004-09-20— Document No. 93423



Final Cut Server

The following are AppleCare technical documents and are considered the "definitive" answer to your Final Cut Server problem. That is if the answer you are looking for is in one of these docs. We will continue to add to this list as Apple adds to the list.



When you attempt to log in to a Final Cut Server you may encounter the following alerts:


Final Cut Server 1.5: Blu-ray and AVCHD output options only available in Compressor 3.5 with Final Cut Studio (2009)
Final Cut Server 1.5 includes Compressor 3.5 and although the Compressor User Manual refers to Blu-ray and AVCHD output options, Blu-ray and AVCHD output options are only available with Final Cut Studio (2009).


Final Cut Server uses configuration data which refers to the administrative user that installed the software. This configuration data contains the User ID (UID) which is different than the username of the administrative user. There may be situations where the Final Cut Server configuration data does not match any existing UIDs of local administrative users, such as:


When you connect to Final Cut Server to download the Java Web Start file using a web browser, the webpage may display a message such as "File not found!" or "Object not found!" The Final Cut Server installer will only install web server components to the default web site included with Mac OS X Server.


Final Cut Server requires specific TCP (Transmission Control Protocol) ports to be open on your server. If you have a firewall configured or you are using the Mac OS X Server firewall, you must enable these ports before you can use Final Cut Server.





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